With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands—and we have fun doing it. Now, we're calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.**Brief Description**- As a Customer Service Specialist, your role will be to focus on providing the correct resolutions for both customers and the business, recognizing vulnerable customers and providing solutions to their inquiries. You will manage customer relationships and assist with their individual service needs whilst delivering a world class customer service.- Ability to deal with specific Inbound calls from customers- Ability to sale solutions to customers- Recognize individual customer service needs and resolve their enquiry- Provide resolutions at the first point of contact, avoiding customers having to call again, or have the call transferred- Ability to handle complaints and escalate where appropriate- Excellent customer service, negotiation and communication skills with the ability to recognize and support the specific needs of the most vulnerable customers- Maintain and update customer related information systems to ensure that our client hold accurate records; collecting and accessing appropriate information relevant to your call type- Keen to progress to other levels and will consistently self-assess your own performance against agreed targets by working closely with your manager- Work effectively as part of a team, recognizing how teams can deliver great results**Responsibilities include**- You will be one of a large number of Customer Service Specialists with Genpact. You will respond to customers through a variety of channels including telephone (both inbound and outbound), internet and written correspondence as appropriate.- You will be expected to acquire detailed knowledge of product ranges and excellent service and sales skills to enable them to provide service excellence and progress sales opportunities when appropriate.- You will offer an excellent level of customer service, pro-actively serve customers across their product portfolio, cross-sell additional products and resolve a wide range of common, high-volume customer enquiries across the product range.- You will follow clear instructions and guidelines to resolve customer enquiries at first point of contact.- Training is given to enable you to build rapport and determine appropriate solutions for the customer. Constant monitoring, coaching and development will be given to the Customer Service Adviser to ensure continuous improvement.- You will collaborate with colleagues across multiple departments in order to provide a high quality service to customers**Qualifications****Minimum qualifications**- Highschool graduated (physical diploma will be requested)- At least 1 year of experience in call center company related with customer service, banking, billing or financial services. Please consider stability will be evaluated so take into consideration you should have had at least this 1 year on the same company. If your experience was- Excellent communication and interpersonal skills.- English Level 82-C1. No negotiable- Good negotiation skills- Problem Solving Skills- Flexibility of shifts and to work overtime hours as per business requirements.- Goal Oriented- Stress management abilities- Ability to maintain high levels of confidentiality and data security standards- Ability to handle multiple tasks with mínimal supervisionGenpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit**Salary**: ¢550,000.00 - ¢650,000.00 per monthAbility to commute/relocate:- Lagunilla de Heredia, Provincia de Heredia: Reliably commute or planning to relocate before starting work (required)Expected Start Date: 02/01/2024
