Manage area(s), or team(s) of company employees with well defined, limited scope, including directing daily work activities/priorities, people recruitment and development, cost management, and direction-setting within the area of responsibility
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Key Responsibilities
Generally sets work activities of teams providing remote (offsite) service; customer access, pre-sales, post-sales or service delivery to solve various business systems and applications problems for customers: onsite engineering personnel: and Authorized Service Providers.
Services are provided on standard, specialized or complex systems.
Responsible for leading, managing, sponsoring or participating on projects.
Responsible for managing a budget.
Ensure operational excellence by establishing key metrics and ensuring team goals and contractual commitments are met.
Employee Impact: one or more teams of Integrated Circuit (IC)’s/Supervisors delivering standard and custom services
Customer Impact: Standard & custom service/solution delivery
Requisitos para aplicar:
Typically a Bachelor’s degree or equivalent experience required 6-8 related experience in customer support with proven managerial abilities
At least 3 years of experience as a supervisor with direct reports assigned.
People management responsibility. Demonstrate management capability.
Demonstrate some in-depth knowledge of corporate organization and policies.
Demonstrate business, technical or functional knowledge at the mastery level. Demonstrate administrative or operations knowledge.
Demonstrate skills in project management, analysis, communication, scheduling, controlling and presentation.
Familiar with the full High Performance Services portfolio of offerings, with detailed knowledge of services which are delivered out of their organization.
Ability to lead project teams, demonstrates detailed knowledge of support solutions. Demonstrates thorough knowledge of industry drivers relating to Total Customer Experience (TCE)
Called upon to create or implement strategic plans, goal setting, and Plan of Record management.
Knowledge of company’s financial management processes. Forecast and manage to a budget
Perfil de la empresa:
Business Services and Technology
Requisitos:
Typically a Bachelor’s degree or equivalent experience required 6-8 related experience in customer support with proven managerial abilities
At least 3 years of experience as a supervisor with direct reports assigned.
People management responsibility. Demonstrate management capability.
Demonstrate some in-depth knowledge of corporate organization and policies.
Demonstrate business, technical or functional knowledge at the mastery level. Demonstrate administrative or operations knowledge.
Demonstrate skills in project management, analysis, communication, scheduling, controlling and presentation.
Familiar with the full High Performance Services portfolio of offerings, with detailed knowledge of services which are delivered out of their organization.
Ability to lead project teams, demonstrates detailed knowledge of support solutions. Demonstrates thorough knowledge of industry drivers relating to Total Customer Experience (TCE)
Called upon to create or implement strategic plans, goal setting, and Plan of Record management.
Knowledge of company’s financial management processes. Forecast and manage to a budget
Ciudad: Heredia
