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Company Information: The positions under ADC & HAS Management Costa Rica New Airport Terminal Daniel Oduber International Airport, located in Liberia, Costa Rica
Job Summary: Responsible for performing activities to ensure an acceptable level of customer service and compliance procedures in operations and non-scheduled flights in the passenger terminal
òIdentify situations in which the minimum acceptable customer service is not met
òConduct inspections in the public area, additional security, boarding bridges, to check that no factors affecting the normal operation of the airport
òEnsuring that local and international procedures are met by all officials of the established agencies at the airport
òVerify the operation of the equipment required for airport operation at the terminal
òCorrect conditions potentially hazardous to passengers and employees of the terminal
òInvestigate and report on complaints and discontinued operations in the AIDOQ
òCoordinate efforts of all departments of the airport to channel the work carried out on a consistent and safeguarding security
òBachelor of high school
òPreferable work experience in airports, airport operations and customer service. Basic knowledge of office package.
Additional Requirements: Must be bilingual: English/Spanish, with advanced/intermediate oral English language skills and intermediate reading and writing English language skills. Must be a problem solver and a coordinator of multiple activities.