The Site Manager will be instrumental in managing the implementation, development and launch of new site. Responsible for management and administration of multiple functions to include general business operations. Heavy initial emphasis on HR functions to include recruiting, hiring, and training. Ongoing personnel management, new client onboarding support with day-to-day site operations driving operational delivery and client satisfaction. Responsibilities: Establish personnel build with recruiting, hiring, motivating, and developing personnel. Sets priorities on business expectation on Performance goals, Quality, Adherence, Client Satisfaction Recruit, manage, develop, and coach/mentor direct reports to include performance management including establishing standards of performance, developing priorities, and setting goals, creating a team of high performers Lead internal management reviews, business reviews and quality reviews discussions with clients Drive performance and process improvements Utilize standard project plan templates to create and/or tailor project plans to specific customers' needs Assist internal and/or external business partners with completion of tasks and resolution of issues and problems with program implementation Review, create, and/or maintain workflows to ensure they are up-to-date and operationally efficient Communicate with and help internal and/or external partners interpret contractual requirements in order to ensure effective problem solution, strategy implementation and successful delivery Ensure performance is tracked accurately utilizing internal tools and processes (e.g., dashboards; scorecards; reports) Utilize stakeholder input to help shape and implement continuous improvement in operational quality and financial performanceOutsourcing company that helps companies find the best employees for their business and field**Requisitos**:Bachelor's Degree or relevant work experience English Advanced 2+ years of experience in BPO or healthcare industry 2+ years of experience utilizing operational metrics, data/analytics, goals/objectives, and dashboards to run, interpret, and drive business performance 2+ of leadership experience Experience in recruiting, hiring, and training contact center personnel. Experience with the Microsoft Office Suite (Word, PowerPoint, Excel, and Outlook) Willingness to work flexible schedules as necessary Excellent verbal and written communication skills Ability to multi-task
