**APN Product Support Specialist – Santa Ana, Costa Rica**
Do you thrive on driving solutions to innovate and improve Processes and Products? Do you want to apply your knowledge to one of the fastest growing Product within WU? Join the Account Payout Network Team as a Product Support Specialist
**Motivated by our values: purpose driven, globally minded, and trustworthy & respectful**
We’re a FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We’re a team of over 10,000 people spanning 200 countries and territories. We believe when money moves, better things happen.
**Relentless pursuit of better**
As an APN (Account Payable Network) Product Support, you will create and deliver dashboards and reports to the key stakeholder on the performance of the APN Product, including a comprehensive view of the health of the Product by Partner.
You will monitor the APN Product across the globe and will identify issues/trends for resolution. Upon identifying an incident, you will initiate/lead troubleshooting sessions and conduct root cause analysis. You will log/track/manage issues to ensure they are properly escalated and are closed within the expected SLAs.
You will also be responsible for organizing and conducting regular meetings with APN Partners across the globe to identify/resolve key pain points and recommend product solutions to enhance the customer experience and optimize the end-to-end operational process.
For this role, you will need to have knowledge of the Payments Industry with an insight into identify and problem-solve incidents, excellent communication skills and have an analytical mindset. Your academical background should be from Finance, Administration, Statistics, Engineering or similar others, but the most important is the combination of it with at least 3 years of experience working closely within Western Union Regional Operations. Some of Data Analytics skills such as programming languages, or reporting abilities, are skills that will help you stand out in this role.
You will also need a strong track record in project management, with evidence of excellent prioritization skills to meet competing demands against tight deadlines. Preferably, you will have experience of working in a lean and agile team, managing tickets (ideally via JIRA) in a testing or developing role.
**Join us, and let’s move money for better**
Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It’s an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If you’re ready to unleash your potential to help drive change through bottom-up innovation, apply now.
We’re a company on the move, and we want our people to grow and develop. You’ll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.
We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminat
