Advanced Network Security Support Engineer

Ensure client expectations are properly managed and that technical issues are resolved to the clients satisfaction in a timely manner.
Document customer and engineering interactions and technical action plans.
Provide necessary updates to management and field teams for high profile technical issues.
Develop and maintain troubleshooting skills on relevant products and technical knowledge in industry standard based technologies.
Assist in development of knowledge articles.
Attend regular customer and internal conference calls for high profile cases.
Execute with minimal error to support organization policies, practices, and procedures.
Articulate, understand, and leverage the support organization structure, locations, and capabilities to resolve customer issues.
SKILLSEXPERIENCEKNOWLEDGE What wed like to see in the candidate
A minimum of 6 months of experience in network support
4 Modules of CCNA Completed Certification is preferred
Knowledge of Network Fundamentals IP tools, OSI Model, Traffic hypes, RoutingRouted protocols, ARP
Knowledge in OSPF LSA Types, Area types, DR, BDR WANLAN PPP, VLAN, ARP, Security VPN, NAT, ACLs, basics of firewalls and DHCP Functionality and process of getting an IP, DHCP Server, DHCP Client and IP Helper
Network Troubleshooting skills Packet capture, ping, traceroute
18 years old
High School Diploma
90 of verbal and written communication skills in English
COMPENSATION AND PERKS
Competitive salary for all entry levels To be discussed during the interview.
Fixed days off they will not rotate from week to week.
Training is from Monday to Friday.
Doctor on site
Nutritionist
Physiotherapist
Emergencias Médicas
Asociacion Solidarista
Cafeteria on all sites
Cafeteria subsidy
ATMs on sites close by the sites
Transportations options Subject to availability and designated account
Paid training
University discounts
Parking space
Referral program Incentives to those who refer other people to start working with us
Entertainment areas
Medical services discounts

SPECIAL NOTE
Thank you for your interest in Convergys To expedite the hiring process, please make sure you meet all the minimum requirements for the position before you submit your application.

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