Advanced Technical Support Representative - Cisco.

As a Technical Support Engineer, you are a polished communicator and a trusted technical resource. You have worked with sophisticated/demanding customers, and you demonstrate excellent judgment in prioritization and are a multi-tasker. You love learning new cutting-edge technologies and getting your hands dirty to solve challenging technical problems. You are naturally driven to become the expert in the space.

Requirements

A strong competency in technical problem solving, with experience in working with advanced log analysis and various debugging techniques
Working proficiency with Unix-based operating systems and general systems administration knowledge (i.e. command line interface, SSH, handling permissions, file limits, networking, resource utilization, etc.)
Ability to be autonomous, resourceful, and a proactive self-starter, while also remaining process-oriented and a team player
Strong communication skills and the ability to interface both with technical and non-technical individuals as needed

Knowledge of Network Fundamentals (IP Tools, OSI Model, Traffic types, Routing/Routed protocols, Distance vector Protocols and Link State Protocol, ARP)
Previous Networking experience is desired.
4 CCNA Modules Completed (Certification is preferred)
Network Troubleshooting skills (Packet capture, ping, traceroute)
Strong Troubleshooting Skills on OSPF, BGP and MPLS, IS-IS
Basics of L2VPN ? L3VPN
High School Diploma
BS in an Engineering or advanced analytics field, or equivalent practical experience is a plus!

We are committed to having a diverse and inclusive workforce and do our best to foster a culture and environment where every employee feels valued.

TIPO DE CONTRATO:
Contrato por tiempo indefinido

REQUERIMIENTOS MÍNIMOS:
Conocimiento de Inglés

JORNADA LABORAL:
Tiempo Completo

DISPONIBILIDAD PARA VIAJAR:
No

DISPONIBILIDAD PARA CAMBIO DE RESIDENCIA:
No