After Sales Management Associate

**Are you ready to make a BIG impact with TD SYNNEX?
**

In addition to a competitive benefits package, we provide our co-workers with opportunities to get involved in well-being seminars and programming, employee-led Business Resource Groups (BRGs), leadership development tracks, special industry events, and much more.
**Job Summary**:
Will also deliver resolutions to customers on behalf of senior management.
Also handle a variety of issues as assigned by management.
**Essential Duties & Responsibilities Required**:

- Analyzes current processes and makes recommendations for process improvements to increase the level of service to customers.
- Handles special assignments as directed by management.
- Makes approval/denied decisions on escalated returns issues
- Pulls reporting when necessary
- Fills in for Supervisor when they are out of the office
- Assists with answering the Supervisor Hotline
- Handles escalated issues that can include customer terminations, escalations to executives, urgent issues and report on same
- Communicates changes in procedures to the department and internal or external customers
- Facilitates team meetings and develops agenda items when necessary
- Makes decisions on non-routine escalated issues.
**Other Duties & Responsibilities**:

- Additional duties as assigned
- Meets attendance and punctuality standards

**Knowledge Skills and/or Abilities Required**:

- Able to maintain confidentiality of sensitive information.
- Able to analyze and resolve complex issues and problems in a sound and timely fashion.
- Able to constructively work under stress and pressure when faced with high workloads and deadlines.
- Able to execute instructions and to request clarification when needed.
- Able to be attentive and foster two-way conversation.
- Able to serve as a resource to others in the resolution of complex problems and issues.
- Possesses strong leadership skills with a willingness to lead, create new ideas, and be assertive.
- Able to answer phone and greet public in a friendly and courteous manner.
- Able to assimilate research data from a variety of sources, analyze, and recommend appropriate courses of action to take.
- Able to avoid win/loss situations and ensure productive resolutions of conflict.
- Able to build solid, effective working relationships with others.
- Able to express ideas clearly and convey necessary information.
- Able to maintain a positive attitude in the face of criticism, rejection, or failure.
**Minimum Educational/Certifications Requirements**:

- High school diploma/GED plus the established minimum requirements for the position.
- Language: 100% proficiency in English

Additional Education/Previous Experience Recommendations:

- College Degree in Business preferred.
- Technology experience preferred.
- Demonstrate commitment to task in a highly competitive sales environment.
- Ability to overcome technical and business objections of prospective customers.
- Possess strong organizational skills and the ability to excel in a fast-paced environment.
**Working Conditions**:

- Professional environment.
- Occasional non-standard work hours or overtime as business requires.
- Some travel may be required.