After Sales Management Associate

**Job Summary**:
Will also deliver resolutions to customers on behalf of senior management.
Also handle a variety of issues as assigned by management.
**Essential Duties & Responsibilities Required**:

- Analyzes current processes and makes recommendations for process improvements to increase the level of service to customers.
- Handles special assignments as directed by management.
- Makes approval/denied decisions on escalated returns issues
- Pulls reporting when necessary
- Fills in for Supervisor when they are out of the office
- Assists with answering the Supervisor Hotline
- Handles escalated issues that can include customer terminations, escalations to executives, urgent issues and report on same
- Communicates changes in procedures to the department and internal or external customers
- Facilitates team meetings and develops agenda items when necessary
- Makes decisions on non-routine escalated issues.
**Other Duties & Responsibilities**:

- Additional duties as assigned
- Meets attendance and punctuality standards

**Knowledge Skills and/or Abilities Required**:

- Able to maintain confidentiality of sensitive information.
- Able to analyze and resolve complex issues and problems in a sound and timely fashion.
- Able to constructively work under stress and pressure when faced with high workloads and deadlines.
- Able to execute instructions and to request clarification when needed.
- Able to be attentive and foster two-way conversation.
- Able to serve as a resource to others in the resolution of complex problems and issues.
- Possesses strong leadership skills with a willingness to lead, create new ideas, and be assertive.
- Able to answer phone and greet public in a friendly and courteous manner.
- Able to assimilate research data from a variety of sources, analyze, and recommend appropriate courses of action to take.
- Able to avoid win/loss situations and ensure productive resolutions of conflict.
- Able to build solid, effective working relationships with others.
- Able to express ideas clearly and convey necessary information.
- Able to maintain a positive attitude in the face of criticism, rejection, or failure.
**Minimum Educational/Certifications Requirements**:

- High school diploma/GED plus the established minimum requirements for the position.
- Language: 100% proficiency in English

Additional Education/Previous Experience Recommendations:

- College Degree in Business preferred.
- Technology experience preferred.
- Demonstrate commitment to task in a highly competitive sales environment.
- Ability to overcome technical and business objections of prospective customers.
- Possess strong organizational skills and the ability to excel in a fast-paced environment.
**Working Conditions**:

- Professional environment.
- Occasional non-standard work hours or overtime as business requires.
- Some travel may be required.
**What's In It For You?
**
- ** Elective Benefits**: Our programs are tailored to your country to best accommodate your lifestyle.
- ** Grow Your Career**:Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- ** Elevate Your Personal Well-Being**: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- ** Diversity, Equity & Inclusion**:It's not just a phrase to us; valuing every voice is how we succeed.
Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- ** Make the Most of our Global Organization**: Network with other new co-workers within your first 30 days through our onboarding program.
- ** Connect with Your Community**: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion.
If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply.
You may be exactly the person we're looking for!