Agent Database Administrator 2

**Agent Database Administrator 2 - Santa Ana, Costa Rica**

Have you got what it takes to help us realize our vision of being one of the world's largest FinTech organizations?
Do you have the capabilities to help preserve and support our global Agent enrollment process and service all functional units of Agent implementation?
If so, join Western Union as an Agent Database Administrator 2.
**Western Union powers your pursuit.
**

We are looking for someone who would be part of the International Agent Maintenance Team as an Agent Database Administrator 2 responsible for setup new agents in company's systems through a process that involves extensive coordination with various global functional units in Western Union.
**Role Responsibilities**
- This position's primary responsibility is to provide support for existing agents in the company's systems through a process that involves extensive coordination with various global functional units such as Finance, Legal, Field Operations, Systems, Treasury, etc.
- Ensures a timely and accurate system setup of new Network Agents and Commercial subscribers.
- This position will create automation and process enhancements with the assistance but not limited to MS Power Automate, Python, and any other tool that can provide connection and inside security standards.
- Creating new ways to perform the daily tasks for the team.
Will consider the implementation of changes in complex and critical databases.
- Provide support on database data extraction with ODBC and/or Snowflake connections, knowledge of MS Access, MS Excel, and Power BI.
- Supports implementation/integration or phases of larger implementation/integration projects which include research, analysis, documentation, design/development, testing, problem resolution, and training.
- Responsible for the agent's full life cycle of database maintenance integrity and recoverability, including post-rollout review.
- Performs under continuous alert mode and awareness of the task's impact.
- Relates well cross-culturally and cross-functionally in order to perform responsibilities that are dependent on external input.
**Role Requirements**
- High School diploma or degree (or concluding) in business administration, industrial engineering or related.
- Fluency in English (B2) (both written and verbal communications).
- Strong knowledge of MS Office.
- Knowledge of MS Access, MS Excel, Python and Power BI.
- Confident working with AS400, Salesforce, and Access databases.
- Open to work in a changing environment.
- Efficient, accuracy and analytical skills are critical requirements for this position.
- Problem-solving skills.
- Detail oriented, multi-tasking and able to handle difficult situations with a positive attitude.
- Ability to follow instructions, procedures, and deadlines.
- Customer centricity.
Excellent customer service, people, and communication skills.
- Proactive, self-motivated and team player.
**We make financial services accessible to humans everywhere.
Join us for what's next.
**

Western Union is positioned to become the world's most accessible financial services company —transforming lives and communities.
We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe.
More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.
**Benefits**

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few

Your Costa Rica
- specific benefits include:

- Asociación Solidarista
- Paid time off including extended maternity leave.
- In house company doctor services
- Continuing Education
- Transportation services options
- Parking spaces
- Hybrid model work
- Flexible Working Schedules if applicable
- Referral Program award
- Employee Resource Groups (ERG) and committees to volunteer with
- Carpooling Program
- Price Smart membership
- Pan American Medical and Life insurance
- Cafeteria Subsidy