**Agent Lifecycle Manager- Santa Ana, Costa Rica**
Are you a critical thinker who can create strategic initiatives to build long-term growth and continuous improvement? Does your expertise lie in project management or operational excellence? Join Western Union as an Agent Lifecycle Manager
**Motivated by our values: purpose driven, globally minded, and trustworthy & respectful**
We’re a FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We’re a team of over 10,000 people spanning 200 countries and territories. We believe when money moves, better things happen.
**Relentless pursuit of better**
We’ll look to you to create and implement a strategic vision for our global Agent Experience team. You’ll do this by participating and driving key projects that impact agent lifecycle and guide the project management groups to make sure these are sustainable. You will be responsible for establishing and managing a framework to have oversight of projects and improvement initiatives within the lifecycle of the agents. You will work with the Regional Directors to implement new policies and guidelines and ensure the Agent Lifecycle Management procedures are implemented globally within the regulatory requirements. Your role will be vital in coordinating activities across multiple functional groups to monitor, evaluate and improve the experience delivered to agents during interactions between WU and non- WU groups with WU Agencies. We will see you improving the agent onboarding process by making sure audit and controls are in place as well as goals and service level requirements across the regions.
For this role, we require you to have a business or industrial engineer degree and have 3-5 years’ of experience in a process and project management role within a global organization. Six Sigma qualification or similar other such as Lean, Scrum or Agile methodologies are a plus. Strong knowledge/experience in Data Analytics will help you to succeed in this role as you will be expected to discover, clean and transform data to make successful decisions that help the business to optimize its performance. You will need to be a strong communicator with the influencing skills to build business cases and make recommendations based on data, for such English and Spanish are the required languages.
**Join us, and let’s move money for better**
Western Union is transforming its business and we're shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It’s an exciting time for our organization. If you’re ready to unleash your potential to help drive change through bottom up innovation and true transformation, apply now.
We’re a company on the move, and we want our people to grow and develop. You’ll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.
We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status.
