Back Office Agent

Bill Gosling Outsourcing is committed to the career development of our people.
If you are interested in joining a company with modern facilities and a team environment, click on the "Apply" button to get started!
We are still growing with new and exciting opportunities - Be a part of our team!
We have a new Canada-based client who is looking for Back Office Agents to add to our Team.
As a Back Office Agent, you will:
Key Responsibilities
- Resolving complex billing, collection, and customer contract queries.
- Resolving account and transaction, exceptions, audit and integration related issues.
- Responding to and resolving all cases and issues referred to back-office CSRs in a timely fashion.
- Contacting customers as and when required to resolve customer issues.
**Requirements**:
- Previous experience in back office role is preferred- English Proficiency of CEFR B2 / 85% or better- Successful completion of high school education is preferred- Position fully Work from Office

Why work with us?- Monthly salary $900 to $950 USD, with the potential to earn up to $250 USD in monthly bonus- Monday to Friday schedules - Weekends off- Performance Bonus- Birthday day off (paid)- Marriage Leave (3 days paid)- Bereavement Leave (3 days paid)- Free counseling sessions- Point-to-point transportation- Annual merit increase- Asociacion solidarista- Dental Benefit- SmartFit Partnership- Employee Discount Hub (Discounts in restaurant, hotels and flights)- Free parking for all employees- An amazing work culture where you can learn and grow- Opportunities for internal growth within the company
- About us

Bill Gosling Outsourcing provides a career opportunity in Customer Service, with various shifts and full-time hours in our state-of-the-art call center.
We strive to create a fun, diverse, and engaging workplace, which promotes both personal and professional growth.
- Where are we located?
We are located in the beautiful Centro Corporativo El Cafetal in La Ribera de Belén, Heredia beside the Marriott Hotel.
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