Back Office Customer Service (Experience Supporting Enterprise Technologies)

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries

- powered by the world's largest network of Advanced Technology and Intelligent Operations centers. With 505,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at http://www.accenture.com/. Key Responsibilities: Responsible for the delivery of end to end reactive support, including healthy reactive case progression. Resources aligned directly to customer accounts Technical Account Managers TAMs and own escalation handling, reporting, trending, and customer communications. Some customization may be required to help tailor the experience for each Quick learner and willing to adapt to a dynamic working environment Required Experience: +3 years of experience in supporting enterprise technologies. Strong English written and verbal communication skill.Customer Service experience.High School or Bachelor degree equivalent. Excellent at multi-tasking task prioritization. Skilled use of the Microsoft Office Suite, e.g. Word, Outlook, PowerPoint, etc. Ability to apply judgement in high pressure situations with minimal external guidance Positive, energetic, enthusiastic attitude Strong attention to detailStrong ability to comprehend written communications Understanding of reactive case lifecycle and troubleshooting methodology.