Ability to effectively communicate, both written and verbally. Courteous with strong customer service orientation.
Ability to learn including strong problem solving skills.
Skilled in multitasking including the ability to be flexible and adapt to changes quickly.
Dependable with proficient attention to detail.
Tolerance for repetitive work in a fastpaced, high production work environment.
Able to rotate shifts, as needed.
Process email requests and correspond with customers via email to gather necessary information for sales quoting purposes, within the client required service levels and expected performance guidelines.
Enter data, research issuesproblems and process quotes through various Convergys and Client systems.
Compose professional email correspondence.
Take ownership of investigating and resolve sales quoting issues with a sense of urgency to ensure customer satisfaction and prompt processing times.
Consistently demonstrate excellent communication, computer, and data entry skills.
Data entry and data analysis for the purpose of compiling and entering sales quotes and contracts into our detailed database.
Absorb and process a significant amount of technical information in a timely manner
Proactively anticipate additional customer needs
Ability to develop customer rapport and troubleshoot applications
Maintain thorough knowledge of client products, services, and systems
Requires using advanced Microsoft Excel knowledge. Pivot Tables, V LookUps, Formulas, etc.
Teamwork orientation, with mentoring skills and a willingness to help others
Excellent communication skills and strong attention to detail
Ability to quickly and effectively analyze and solve problems.
18 years old
High School Diploma is a must
90 of verbal and written communication skills in
oEnglish and Portuguese