Call Center Agents

Support Services Group is looking for Customer service, Inbound / Outbound Sales, and Retention specialists to join our team in our San Jose, Costa Rica office.
This person will actively seek and engage with current and prospective customers to provide support and sell solicited products and services.
**Responsibilities**:

- Manage outbound and inbound customer communications.
- Comply with our guidelines and procedures.
- Maintain working product knowledge - Act as a product expert to ensure the information given to customers is accurate, up-to-date, and strategic.
Track interactions in CRM - Record customer interactions in the internal systems for cross-functional awareness and relationship development.
Basic requirements:

- High level of conversational English skills.
- Costa Rican resident or work permit
- Willing to work on-site, Heredia or Sabana Sur Location

**No high school diploma is needed**

**Salary**: ¢640,000.00 - ¢980,000.00 per month

**Experience**:

- Customer Service: 1 year (preferred)

**Language**:

- English (required)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)