RESPONSIBILITIES How we would like you to help us
Ensure client expectations are properly managed and that technical issues are resolved to the clients satisfaction in a timely manner.
Document customer and engineering interactions and technical action plans.
Provide necessary updates to management and field teams for high profile technical issues.
Develop and maintain troubleshooting skills on relevant products and technical knowledge in industry standard based technologies.
Assist in development of knowledge articles.
Attend regular customer and internal conference calls for high profile cases.
Execute with minimal error to support organization policies, practices, and procedures.
Articulate, understand, and leverage the support organization structure, locations, and capabilities to resolve customer issues.
SKILLSEXPERIENCEKNOWLEDGE What wed like to see in the candidate
A minimum of 6 months of experience working in advanced Technical supportNetworking it is a plus.
BSMS in a computer related field or equivalent work experience It is a plus.
Troubleshooting Skills on STP, ACLs, VLANs, Multicast, VRRP, BGP, OSPF, RIP, and MPLS.
Technical expertise in resolving Layer 23 IP issues.
Knowledge of IP switches and Routers.
18 years old
High School Diploma is a must
90 of verbal and written communication skills in
COMPENSATION AND PERKS
Competitive salary for all entry levels To be discussed during the interview.
Fixed days off they will not rotate from week to week.
Training is from Monday to Friday.
Doctor on site
Cafeteria on all sites
ATMs on sites close by the sites
Transportations options Subject to availability and designated account
Referral program Incentives to those who refer other people to start working with us
Medical services discounts