Collections Agent

• Coordinate customer Aging Reports and Statements of account weekly with customers and Hellmann US Offices.
• Receive and answer calls from customers and Hellmann Offices regarding customers overdues and current exposures.
• Contact customers by email and telephone to communicate the following items; current statement of account, request payments of outstanding invoices, email copies of invoices/ backup information and follow up on disputes.
• Update all efforts such email and call notes with the results of the collection attempts and customer communication on the accounting system and the tracking reports.
• Ensure prompt resolution once an account has been escalated.
• Keep the contact bridge with the corresponding HWL staff and customer.
• Maintain an updated list with follow ups and a report for accounts with disputes.
• Among others.

(The salary will be reviewed in interviews only)