**What you'll do**
- Manage collections tasks not directly related to direct collections activities including but not limited, account suspensions, cancellations, write-offs, clearing on-account credit balances, issues related to invoice uploads and purchase orders, and maintain contact and other system data.
- Follow standard operating procedures (SOP) to ensure that work gets completed on a uniform and timely basis.
- Take on actions that distract from the core collections activities to improve the efficiency of the collectors.
- Manage special customer communications campaigns.
- Ensure that data updates including customer contact information, are processed in an accurate and timely manner.
**What experience you need**:
- High School Diploma
- English level B2
- 1 year Excel experience
**What could set you apart**:
- University student or graduate; preferably in business administration, finances, accounting or related fields.
- Strong analytical and problem solving skills.
- Process improvement experience.
- Attention to detail.
- Motivated and Self-Driven to produce quality work and meet deadlines.
