Collections Supervisor

We are looking for competent call center supervisors for organizing and leading one of our most important clients personnel. The client is located in Heredia, UP2. The supervisor must have ERP experience.

Essential Job Functions
o Identifies highly delinquent and complex accounts. Prepares detailed reports indicating prior collection efforts and results. Works with attorneys, trustees and client representatives to address and resolve as resolutely as possible.
o Documents system with overview notes on account in order to keep accurate records of account history.
o Works within limits of authority established by client criteria. Adheres to clients specifications in granting due date changes to ensure that clients needs are met.
o Verifies and audits complex loan information to maintain quality record keeping.
o Resolves more complex customer disputes to maintain customer satisfaction.
o Facilitates customer payments through company identified systems to ensure that accounts are handled appropriately.
o Provides leadership and work guidance to less experienced personnel.

Basic Qualifications

o High school diploma
o Two or more years of credit collection experience
o Experience working with the Fair Debt Collection Practices Act

Other Qualifications

o Strong interpersonal skills to interact with customers and team members
o Strong communication skills
o Personal computer and business solutions software skills
o Good negotiation skills to set up repayment schedules

Work Environment

o Office environment