Cr Customer Service Agent

Job Type

Full-TimeOverview

We’re SmileDirectClub, and we believe everyone deserves a smile they’ll love. We also believe that you deserve a job you’ll love. Good thing you found us, and we found you. At SmileDirectClub, we’re all about empowering transformation. We want people to become more confident in how they look, how they feel, and how they think. So we’re spreading smiles and positivity all over the country.

It’s no small task. That’s why we’re looking for energetic, passionate, and confident team members who can help turn frowns into life-changing grins. Are you up for it?

As a Customer Service Agent you have the skills to deliver exceptional customer service through phone, chat & email. ?
Responsibilities

Main responsibilities will include but are not limited to:
Deliver exceptional customer service through phone, chat & email.
Work with both inbound and outbound customer calls in a fun and team-oriented environment.
Provide a positive and supportive experience for every costumer you speak with when answering questions about their treatment. C
Contact costumers to remind them to continue with the treatment process (next aligner).

Qualifications

Requirements
1 to 2 years of customer service experience required.
English proficiency B2+ C1 (Written and Speaking) required.
Great computer and typing skills (30 WPM) required.

Soft Skills
Adaptability
Attention to detail
Team player
Time management skill
Stress management

Company Profile

SmileDirectClub was founded on a simple belief: everyone deserves a smile they love. The Company is the first digital brand for straightening your smile, created after the realization that recent trends in 3D printing and telehealth could bring about disruptive change to the invisible aligner market by matching licensed professionals, a quality clear-aligner product, and customers together. By leveraging proprietary, cutting-edge technology, SmileDirectClub, LLC-affiliated dentists are providing greater access of care to consumers who couldn't otherwise afford orthodontic treatment to get a better smile.
What is SmileDirectClub? Link here.
What are our customers saying? Link here.
What is a SmileShop? Link here.
What is our culture like? Link here.
How do we celebrate your team members? Link here.