Creative Specialist: Advertising Search And Rescue

Bachelor's Degree.
Technical (Computers & Internet) savvy is required - proficiency with using Excel for data analysis and PowerPoint for presentation development.
Strong prioritization and time management skills, with a high degree of flexibility.
Demonstrates effective communication, composure, and professional attitude.
Exemplary performance record, particularly with regard to quality & productivity.

Search and Rescue Creative Specialists enable self-service advertising customer success with creatives through dedicated and direct engagement and support. Creative Specialists often have to handle highly ambiguous situations such as when fielding questions from advertising customers outside their expertise; and manage tight turnarounds when advertising customer budgets are at risk.

Key job responsibilities
Creative Specialists autonomously own the end-to-end workflow from reaching out to advertising customers and delivering workshops with customized and detailed rejection dive deeps, followed by ongoing support spanning creative pre-QA, moderation and ad policy appeals, and creative guidance.

Creative Specialists capture advertiser needs (blockers, rejection codes, etc.), research appropriate resources (policies, specs, moderation workflows), assemble the right information (supporting information), identify next steps and timelines and execute against them to ensure that creatives are approved successfully and in a timely manner.

Creative Specialists have to manage cross-functional relationships across advertising customers, account teams, PSC's, Moderation, Policy, and Design, requiring effective and comprehensive communication.

San Jose, H, CRI

Second language certification (spoken and written) - Portuguese preferred.
Experience with programmatic advertising, either in operations or campaign management.
Basic SQL programming knowledge.