Job Description JOB PROFILE Languages: Advanced English Proficiency written and oral. Candidates will be tested before setting up an interview Additional knowledge: Customer Service Experience Software Management: Office. SAP (desired) Main Objective of the Position Execute of Credit and Collections (C2C) activities such as Customer Service, Troubleshooting, Reporting to accomplish high standard performance. Follow up of all activities under scope, ensuring all entries into the ERP systems are complete and accurate. Formal Education (finalized) High School Diploma Minimum Experience Required Little previous experience required 0 to 6 months. Roles and Responsibilities focus What it does? Supports the C&C processes for America´s markets, applies TR leadership behavior principles. Execute the processes within all policies, quality, Internal, External Control requirements. Achieve all defined KPIs and SLA’s. Support company activities, be a team player. Ensure customer issues are addressed and promote e-tools. Constant communication with internal and external customers/clients. Performs other duties & projects as assigned. Why we do it? To ensure the proper execution of processes/entries of daily tasks under a healthy work environment. To guarantee compliance of the operational functions. To ensure performance success, process flow effectiveness and efficiency. To provide an immediate response on issues. Supportiveness, perform at high productivity levels. Assist customers on effortless experience. To ensure obtain a better work relationship with markets, customers and co-workers To help organization to obtain better results and processes improving, Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing. We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. Accessibility As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
