Job Description Credit & Collections Manager Manage, support and oversee the end to end process on Credit and Collections (C2C) activities such as Credit analysis, Release orders, Collections, Disputes management, Third party collections management, Suspend/lapse or unsuspend accounts, Customer Service, Quality and Reporting for the assigned Americas countries/segments acting in compliance with the finance corporate policies and SOX controls. Accomplish high standard performance. REQUIREMENTS Formal Education: Bachelor’s degree. English level: Advanced written and oral. Candidates will be tested before setting up an interview. WHAT IT DOES? Manage the team under scope based on TR leadership behavior principles, provide assistance to Supervisor. Ensure that all the controls are execute and approve following the guidance provided by the internal control team Meet SLA/KPI commitments across the countries/segments and processes assigned Ensure staff engagement by coaching, mentoring and developing people. Support employee selection process. Expand and ensure customer satisfaction with key business partners and clients. Promotes and ensures effortless experience. Analyze and propose best practices to upper management. Projects support. WHY WE DO IT? To ensure high productivity, motivation, customer focus, ethics, innovation and continues improvement. To guarantee the compliance of the operational and SOX controls To ensure performance success, process flow effectiveness and efficiency. To keep the Credit and Collections team motivated aiming high standards of productivity. Ensure high retention levels, proper communication and people´s growth. To establish rapport and communication and to guarantee a high level of customer service, process standardization and projects success. To contribute and facilitate the standardization and improvements of the processes migrated Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing. We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. Accessibility As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
