Crm Data Admin & Support Analyst

**Duties and Responsibilities**

Offers support in the creation and usage of standard analytics, and maintain the integrity of the data
- Support the implementation of the Oracle Analytics module
- Assist in the requirement definition for standard reports and analytics
- Assists the users in the process or requesting a new report/dashboard
- Support the users in the use and interpretation of the reports
- Participate in the creation of standards for data administration
- Provide guidance to the user community for the data clean-up activities
- Ensure the data entered is regularly checked and kept up to date
- Analyze user Import request and prepare CSV files for Mass Imports and Updates.
- Assist users in using Excel Templates to use in performing import files.
- Resolve issues requiring simple explanations and user training
- Ensures communication with ITSS and Program Management Teams to enable timely resolution of issues
- Track reported issues and ensure effective and timely resolution
- Aid the user community in the set-up and use of the Business Applications

Assist the Business Analyst or Functional Team in Identifying business requirements from Sales, Marketing, Customer Care and Service Departments related to CRM
- Investigates system issues reported by users with the objective of determining the root cause and identifying potential solutions
- Consolidates system improvement requirements raised by CRM users
- Participates in the functional business requirement analysis and Functional Requirements Specifications for system changes and new functionalities
- Reviews and clarifies Functional Requirements Specifications with Global Configuration and Development Teams
- Assist in testing activities for the system improvements and new functionalities in the CRM Development and Staging environments
- Assist in the development of training materials and user instructions for the system improvements/new functionalities
- Coordinates Knowledge Transfer to the CRM Operations team in order to make sure that the CRM Operations team can effectively provide tier 1 and 2 user support on the improvements/functionalities deployed through the project

**Qualifications**
- CRM On Demand, Sales Cloud, Service Cloud, upgrade or implementation experience is a plus.
- B.A.
or B.S.
or similar (IT, IS, Computer Science, Computer Engineering or similar) or 1-2 years of experience in CRM as Administrator or User
- Microsoft Office Software knowledge
- Intermediate Excel Skill Level
- Must be able to communicate clearly and concisely, both orally and in writing
- English Intermediate Level
- Ability to travel globally