Customer Retention Agent

We're on the lookout for a Customer Retention Representative to be the primary link between our company and our current customers.
We're looking for someone who can tackle customer issues, complaints, and inquiries head-on -all while keeping customer satisfaction at the forefront of their decision-making and communication.
**Customer Retention Representative Responsibilities**:

- Manage inbound and outbound calls with efficiency and courtesy
- Follow conversation prompts and scripts when handling different topics
- Identify customers' needs; clarify their information; research their issues; then provide solutions and/or alternatives to solve their problems
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by going the extra mile when you can
- Keep accessible, comprehensive records of all conversations in our call center database
- Meet or exceed personal/team qualitative and quantitative targets

**Customer Retention Representative Requirements**:

- 1-2 years of proven experience in retention, collections, or outbound sales
- Excellent written and verbal communication skills
- Strong phone and verbal communication skills, plus active listening skills
- Ability to address complaints and issues with effective solutions and a positive attitude.
- Comfortability with CRM systems and best practices
- Empathetic customer focus, flexibility to manage many different personality types
- Ability to multi-task, set priorities, and manage time effectively

**Salary**: From ¢520,000.00 per month

COVID-19 considerations:
Bring your own facemask.
**Experience**:

- Retention position: 1 year (preferred)

**Language**:

- English (required)