Customer Retention Spec : Remote / Virtual / Home:based
Why Achieve ?
We believe our employees empower our company and are the reason behind our success. We are the nations largest educational consultant and test prep center specializing in credit:by:examination degree paths, headquartered in Wayne, New Jersey.
Most working adults find it challenging to overcome the many obstacles associated with obtaining their college degree. Achieve acts as a counselor, advocate, and partner helping students achieve their degree in less time, with less effort, and for less money utilizing an alternative path to earning college credit known as credit:by:examination. Essentially, Achieve helps students bypass all of the busywork associated with taking certain college courses the traditional way, by instead passing just one test:out exam. While our credit:by:examination programs can shorten the path to any degree at virtually any college, the field where we have the greatest impact is the nursing profession.
Employee engagement and development is one of the keys to our success at Achieve Embracing a work:from:home model for the entire company, all employees enjoy a better work:life balance through flexible work schedules. Does Achieve sound like the place for you? Apply today
The Location
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Work from Home (Virtual Online). Position is open to outside of the US applicants.
The Schedule
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Part:time fixed schedule (minimum 20 hours per week) or full:time fixed schedule available within our Business Hours (8 am : 9 pm ET).
Employment type
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Contractor
To be considered for this position you
MUST
apply for the job directly through the Achieve website (3rd party applications will not be accepted)
AND
answer all pre:screener questions. Failure to comply with both will result in immediate rejection.
JOB DESCRIPTION
Summary/Objective
Achieve is currently seeking an Online Customer Retention Specialist to join our team of energetic and positive professionals as a member of our Withdrawal Department. Employees are expected to provide a high level of Customer Service in an online environment and positively represent the Achieve brand.
Role and Responsibilities:
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Working on an automated dialer system
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Taking inbound calls from customers regarding withdrawal requests
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Making outbound calls to customers to address withdrawal requests
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Researching customers' files ensuring a personable and professional approach
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Researching and selling company's products and offers most likely to help customers
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Strengthen Achieve's brand perception by speaking positively of the company, our products and services
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Keeping students active eventually graduating rather than dropping out or transferring
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Maintain and strengthen loyalty in customer relationships through friendly, professional, and accurate communication
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Assist in maintaining and monitoring electronic data for established customers
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Assist with administrative duties and projects as assigned within the Retention Department
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Other tasks as assigned
Desired Skills and Experience:
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Robust record of satisfactory Customer Service, Sales and Retention experience
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Experience handling difficult and irate customers
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Experience with American/US customers
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Excellent communication skills
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Problem Solving / Analysis
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Empathy
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Persuasive Abilities
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Ambition
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Strong critical thinking and decision making skills
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Ability to work well in a team setting
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Ability to work under pressure
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Adaptability to changes on a day:by:day basis
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Proficient computer (MS Office) and email skills
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Experience with SalesForce is a plus
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Experience with G:Suite is a plus
