Customer Service Agent- Japanese Speaker

Customer Service Agent- Japanese Speaker
Empresa:

Tek Experts


Customer Service Agent- Japanese Speaker

Detalles de la oferta

As the Customer Service Agent you will provide both proactive communication and a reactive service to customers, forming a relationship with the customer to provide the best possible service and act as liaison with client’s internal departments to find solutions. You will manage accounts and understand the customer’s roadmap from a software enterprise perspective and how services and solutions can be optimized and improved from a service delivery perspective.

Duties and responsibilities:
- Act as a point of contact for customer support and sales inquiries
- Meet personal/team qualitative and quantitative targets including engagement rates and “fan” customers
- Keep customer updated with timely and frequent information about progress towards resolving issue or product updates to improve the overall customer experience
- Interact with cross functional teams (Support Renewals, Marketing, Support Delivery, Product Management, Educational and Professional Services)
- Frequently attend training sessions and improve knowledge of client’s processes, use knowledge to assist and educate customers
- Maintain and update client database by reconciling and updating customer information in internal systems
- Take ownership of accounts assigned with mínimal supervision
- Work as a team player
- Administrative tasks for assigned accounts and as assigned by manager
- Perform other related duties as assigned

Education and experience:
- Fluency in Japanese
- High school diploma or equivalent
- Minimum three years work-related experience in customer-relationships position or similar
- Proven ability to thrive and deliver results working autonomously
- Ability to multitask, set priorities and drive outstanding items to completion
- Navigating multiple screens of internal tools
- Strong focus on problem-solving and addressing issues proactively
- Energetic self-starter, with a drive to excel

Start fulfilling your dreams
- If you think you have what it takes to make a difference and want to work for a company that can offer you unlimited potential then apply for this position now and tell us more about what you can bring to our business.

Ciudad: montes de oca


Fuente: Emprego_Pt


Área:

  • Otros / Otros

Requisitos


Conocimientos:

  • PROGRESS


Sexo: Indefinido

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