Customer Service Agent Part Time Costa Rica
Costa Rica, Liberia
Airport Customer Service
06-Jan-2021
Ref #: 4439
How you'll help us Keep Climbing (overview & key responsibilities)
The Part-Time Customer Service Agent in Liberia performs a variety of duties according to the functional work area assignment; however, under certain circumstances, may be required to perform all functions. Subject to rotating shifts and days off.
The positions involve a variety of functions and employees are required to be familiar with all of the following work areas: Ticket counter, check in procedures, gate agent and baggage services, also includes operations and ramp procedures.
+ Ticket/Gates/Check-In: Handles all facets of work associated with ticketing and making reservations from passengers and those activities necessary to board and deplane passengers, including tagging and lifting passenger baggage to bag belt for delivery to ramp.
+ Baggage Service: Assists passenger in locating lost baggage or handling damages that may occur. Includes some clerical duties related to the reporting of baggage disposition and repair.Ramp and operations involve the supervision of loading and unloading baggage and cargo from aircraft cargo compartments, and supervision that all of Delta's safety & security procedures are followed.
+ Also the Customer Service Agent position handles GSC & CRO functions in the station as well as the supervision of Delta's & TSA security requirements for international departures bound for the U.S. Training and OJT will be provided for all aspects of these requirements.
What you need to succeed (minimum qualifications)
+ Must be fully bilingual and proficient in both English and Spanish.
+ Must also possess valid documents to work and reside in Costa Rica.
+ A customer service background is beneficial, as well as previous experience in functional areas described in the job summary.
+ Embraces diverse people, thinking and styles
+ Consistently makes safety and security, of self and others, the priority
+ High School diploma or GED equivalent
What will give you a competitive edge (preferred qualifications)
NA
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