Are you a dynamic person, with an eye for details who enjoys engaging with a wide variety of customers? If yes, come join the America Customer Business Operations team as a Student Worker Customer Service Representative!
The SW CSR acts as the communication conduit between internal sales & operations teams and our external customers - which include Multinational companies, authorized distributors and direct account- to maximize revenue through supply commitments. The SW CSR is a key member of the America's Service Cloud team owning all customer order management matters and helps manage the customer's supply chain requirements, product demand and alignment of supply to the company's strategies. This includes gathering and analyzing information to determine product allocation, monitoring customer inventory and partnering with business experts to solve daily customer requests in alignment with business strategies.
The optimal candidate for this role is passionate about delivering world-class customer engagement & orientation, enjoys proposing data based solutions to problems and has passion for growing revenue to help Intel gain / maintain competitive edge.
The candidate should possess the below behavioral traits / soft skills:
- Highly motivated, dynamic self-starter with strong decision-making and solid time management skills.
- Ability to identify & digest problems quickly, communicate, influence, negotiate win-win and drive solutions across Intel & customer teams.
- Excellent written and verbal communication skills in both English and Spanish.
- A 'can-do' approach and attitude, willingness to take informed risks and work collectively as a team to achieve Intel / customer goals
- Flexible and with ability to embrace change in a dynamic / fast-paced environment
- Excellent analytical skills and ability to work well within a diverse environment
- Ability to work well within a diverse environment
- Data management skills and ability to work through complex/ambiguous business scenarios to influence decision making
Qualifications
You must possess the below minimum qualifications to be initially considered for this position. Relevant experience can be obtained through school work, classes and project work, internships and/or work experience.
Minimum Qualifications:
- Active Licenciatura student in Business Administration, Economics, Industrial Engineering, Supply Chain Management or related degree.
- 6+ months of experience engaging with and supporting customers.
- 6+ months of experience with Microsoft Word, Power Point and Excel (including the use of pivot tables, advanced logic functions).
- Languages: Spanish / English (advanced OR B2+).
- Must be able to work 45 hours / week
Preferred Qualifications:
- SAP experience
- Salesforce.com experience
- Experience in customer service roles
- Portuguese (Intermediate) highly desired
- Understanding of supply management, demand forecasting, market analysis or operations
Inside this Business Group
Intel's Sales and Marketing (SMG) organization works with global customers and partners to solve critical business problems with Intel based technology solutions. SMG works across business units to amplify the customers voice and deliver solutions that accelerate their business. Our teams work across the entire sales cycle, pushing ingredient products to our "billings" customers while also pulling end solutions through to "consumption". We work across numerous industries, including retail, enterprise and government, cloud services and healthcare as examples. The operations team focuses on forecasting, driving alignment with factory production and delivering efficiency tools and our marketing capability drives demand and localized marketing in locations around the globe. Our sales force navigates a complex partner and customer ecosystem while shaping product roadmaps, driving value for our customers, and collaborating to harness emerging technology trends to deliver comprehensive solutions.
CRInternJR0121680San Jose
