Customer Success Manager

**Job Purpose**:Performs as an advisor for the customer regarding products and services implementation including consulting and support.
Drives high adoption levels on products and services capabilities.
Increase the usage of licenses and service hours.
Responsible of identifying new sales, upselling, cross-selling opportunities and transfer them to the sales team and overall customer satisfaction.
Point of contact between the customer and the internal departments.
Create opportunities based on the data obtained from customer interaction.
***Responsibilities**:

- Create workplans for each account assigned in order to drive Customer Success initiatives.
- Engage constantly with customer to keep track of product adoption and consumption levels
- Promptly attend customer escalations and act as a center of contact to engage other departments as required
- Log all activity related to the accounts and opportunities generated in the corresponding platforms
- Execute product training according to customer needs
- Analyze customer and account data to identify areas of improvement and set action plans
- Provide valuable insight to the company based on the data and information obtained from customer interactions

***Knowledge, Skills and Experience**:

- 3 to 5 Years of relevant work experience is required.
- 3 to 5 Years of experience directly managing / supervising employees is required.
- Required Education: Some College
- Excel intermediate or advance, Project management or related.
- Possesses strong data entry skills.
- Able to demonstrate complex problem solving, critical thinking, and decision-making.
- Able to perform basic mathematical calculations.
- Able to recognize and attend to important details with accuracy and efficiency.
- Able to communicate clearly and convey necessary information.
- Able to converse and write effectively in English and other local / regional language.
- Able to interact effectively with higher levels of management (managers & above)
- Understand, communicate, and collaborate effectively with people across various identities.
- Able to negotiate skillfully and promote/sell ideas persuasively.
- Possesses strong organizational and time management skills, driving tasks to completion.
- Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.
- Able to effectively multi-task.
- Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.
- Able to collaborate and build solid, effective working relationships with others.
***Working Conditions**:

- Professional, office environment.
- Remote / Work-from-home.
- Occasional non-standard work hours or overtime as business requires.
TD Synnex Statements:
TD Synnex is an Equal Opportunity Employer
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
At TD Synnex we embody our shared values of Collaboration, Accountability, Integrity, Excellence and Inclusion.
Our organization strives to provide a diverse and inclusive environment for all our colleagues, company and community.
**Cultural Competency Requirements**:

- Within Tech Data diversity is one of our fundamental shared values.
We are a multi-cultural environment and we pride ourselves on being a welcoming place of work where we celebrate inclusion and champion people from a multitude of backgrounds.
**Join our team to connect the world with the power of technology!
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