Customer Support Associate - Ops - Customer Service

**Job Summary**:
The role of the Customer Support Associate - Client Services is to facilitate a positive journey for Clients through the efficient and timely handling of pre
- and post-transaction queries, driving Client satisfaction and retention.
This role supports and encourages Clients in using online digital tools and identifies opportunities for upsell, working closely with the Sales team

**Duty/Responsibility**:
Keying in transactions, sending customer communications and processing payments, as well as renewing monthly transaction requests.
Maintain accurate SFDC records

Ensure that client requests are handled on time and with accuracy

Participate in team initiatives as needed

Identifies areas of improvement and put them forward to the team

Liaising with internal departments regarding post payment queries and you are expected to proactively manage control and control work levels

Adhering to compliance and regulatory requirements while delivery high level customer services experience to the clients.