Job Description: 3M is looking for passionate and driven Customer Support Representatives to provide customer support for the Tier 1 Omni-Channel Support Global Service Center team in Costa Rica in building a collaborative and innovative culture. Are you ready to be a part of what’s next? Persons hired for Customer Support will handle a variety of corporate support inbound inquiries supporting all 3M Divisions. Expectations of the Customer Support Representative position include accurately capturing required customer information and issues as wells as documentation of customer inquiry details using appropriate computer applications in an expedient and timely manner. In addition to phone interaction with customers, duties may include live chat and email response. Responsibilities will include, but not be limited to the following: Handles a wide range of customer inquiries and/or complaints that are received via phone, email, chat, or other channels Shares 3M new products and services with customers to meet their requirements Responds to a variety of inbound internal business partner and external customer inquiries, taking action as appropriate: Provides inquiry resolution and escalation per established processes Triages inquiries to others for resolution Documents customer interactions accurately and completely Basic Qualifications: Technical High School Diploma Minimum of one year call center, customer order entry, or other customer service experience required Ability to multi-task in a fast paced environment. Types a minimum of 45wpm Fluent English Preferred Qualifications: Bachelor's degree or higher from an accredited University Minimum one year combined experience using workforce management systems and/or contact management systems Strong interpersonal skills Excellent written and oral communication skills Must be able to adapt easily to rapid change andwork well independently and with teams Strong system aptitude and analytical skills Must be able to develop positive relationships with all internal clients, all levels of 3M leadership as well as 3M customers Being fluent in French and/or Portuguese is highly attractive Location: Costa Rica GSC About 3M Central America & Caribbean 3M captures the spark of new ideas and transforms them into thousands of ingenious products. Our culture of creative collaboration inspires a never-ending stream of powerful technologies that make life better. 3M Central America & Caribbean Region is a culturally diverse, rich and growing region that will challenge you to learn, develop, lead, innovate, express your thoughts and ideas, and, deliver results. With $200 million in sales, we employ about 400 people in 9 countries. 3M is committed to building on our rich heritage by bringing our best to the innovations we create. Be part of improving how people live and work every day. Be part of what’s next at 3M! Follow us @3MCareers and learn more at YouTube.com/3MCareer. Employment Statement Apply now for this exciting opportunity with 3M. 3M is an EEO/AA employer. Women, minorities, veterans, and individuals with disabilities are encouraged to apply.
