Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions.
This role is responsible for addressing data-related requests and issues in our range of local products.
This means assisting our first line support with client inquiries and ensuring daily communication with our information providers, as well as reporting any recurring issues to our product strategists.
Additionally, you will assist in the creation of a knowledge base gathering key data points from various providers in order to help first line support treat cases more efficiently.
The training approach we employ is a learning-by-doing strategy, meaning that you will be exposed to practical tasks from day one, while being assisted and mentored by senior team members.
Functional responsibilities include:
- Respond to client requests and inquiries; you'll perform second line support tasks (as specialist), meaning you'll assist the first line of support (generalists) to solve data-related issues, as well as help with simple software functionality requests.
- Maintain a good relationship (and smooth communication) with our information providers.
- Build your knowledge on all the intricate details and interactions of the different elements and procedures within our database.
- Ensure the highest data quality.
**Qualifications**:
- Bachelor's degree required, Master's degree preferred, ideally in Economics, Econometrics, Business Administration, or any Data / Information Technology-related field.
- 1-2 years of experience with client support.
- Strong detail-orientation balanced by the ability to understand the larger picture of a system.
- Strong analytical and problem-solving abilities.
- Working knowledge of Excel.
- Ability to clearly communicate and to adapt the content of one's speech to the type of audience.
- Enjoy working as part of a team, as well as undertake projects independently.
- Strong verbal and writing skills in English and Spanish.
Written skills in Portuguese
Moody's is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.