Req ID: 40678 At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Servicesand for the people who work here.
NTT DATAServices currently seeks a
Delivery Managerto join our team in
San Jose,
San José (CR:SJ),
Costa Rica (CR).
NTT DATA is seeking an experienced professional to fill a Delivery Manager position at Heredia, Costa Rica. A Delivery Manager is responsible for ensuring NTT DATA is positioned to provide solutions to support the contractual needs with our client. This includes managing resource teams enaged in the day to day activities to meet client expectations for quality and timely deliverables.
Responsibilities include:
Delivery Execution and Excellence
:Knowledge of Managed and Staffing Service Delivery Models
:Manage a global team (co:located, offshore and near:shore)
:Deliver high quality work products with a distributed Delivery Model for resources
:In depth knowledge of IT software development and maintenance processes including Project Management, Business Analysis, QAT and data warehousing experience
:Identify key delivery parameters, milestones and track program level status
:Identify and escalate delivery and engagement issues in a timely manner and manage them to resolution
:Facilitate effective communication, interaction and support between customer and delivery teams
:Recommend and Implement applicable processes or methodologies to drive delivery success (i.e., ITIL, CMMI, Six Sigma, etc.)
Leadership
:Provide site independent leadership for all the delivery teams
:Develop and maintain resource succession planning
:Effectively facilitate and host meetings (steering committee, customer and program level)
:Provide clear direction to the delivery teams
:Identify and formalize any engagement level change management aspects with account management team
Business Development
:Knowledge of the Professional Services sales cycle
:Client Relationship and Sales skills
:Excellent verbal and written communication skills
:Skills with capturing and reporting team productivity and value add in addition to normal status reporting
:Support development of proposals, account growth opportunities, RFP responses (validate solutions, staffing and delivery model)
:Identify opportunities to provide improved client solutions with account management
:Communicate at all levels of an organization, both service and client
Planning and Operations
:Participate in account operation planning and execution
:Prepare Statements of Work (SOW)
:Develop and Present periodic status delivery dashboards to management and customer stake holders
:Manage the optimal deployment and utilization of employees
:Facilitate employee career growth and professional development opportunities
Project/Program Management skills
:In:depth understanding of core project and program management competencies
:Interview and identify strong project and program management
:Understanding of waterfall, Agile and Scrum methodologies
:Experience in managing complex enterprise:wide initiatives
:Establish project management best practices
:Monitor performance of project managers and scrum master
:Understanding of soft skills required for project and program success
This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries. Please note, 1099 or corp:2:corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.
