Desktop Support Technician

Bill Gosling Outsourcing is committed to the career development of our people.
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- Assist the Helpdesk Support team with Desktop Support tasks such as the secure deployment of workstations, portable devices, keyboard, mice, monitors and telephony equipment
- Assist the business and operational/support staff with supporting helpdesk related processes, tasks, and project items over a variety of channels including voice, SMS and chat
- Support IT Department with technology related tasks when required including data center and office cabling
- Monitor daily operations and enhance processes to maximize technology efficiency.
- Knowledge of Information Systems in relation to supporting workstations, portable devices, keyboards, mice, monitors, telephony software including hardware and software
- Champion company core values and other company programs
- Other duties as assigned
- Education
- High School Diploma or equivalent or 2 years in Tertiary Education for PH
- Post-Secondary education in a related IT field would be preferred
- Knowledge of Information Technology in relation to supporting Hardware and Software
- Experience
- Minimum six months successful experience with the Company, or the equivalent Information Technology related experience outside of the Company
- Previous experience working with Information Technology Systems in supporting a Windows, Linux or Mac environment for hardware and software.
- Certificates, Licenses, & Registration:

- There are no personal certification, licensing, or registration requirements for this job
- Reports to: Helpdesk Team Leader/ Global Helpdesk Team Leader