Job Type
Full-TimeOverview
We’re SmileDirectClub, and we believe everyone deserves a smile they’ll love. We also believe that you deserve a job you’ll love. Good thing you found us, and we found you. At SmileDirectClub, we’re all about empowering transformation. We want people to become more confident in how they look, how they feel, and how they think. So we’re spreading smiles and positivity all over the country.
It’s no small task. That’s why we’re looking for energetic, passionate, and confident team members who can help turn frowns, into life-changing grins. Are you up for it?
Responsibilities
Responsibilities:
Manage day-to-day maintenance of the website and mobile app including landing page launches, product launches, marketing campaigns, promotions and regular content updates
Proactively reviews the site with a customer-first mindset, identifying operational and customer experience problems, while suggesting and delivering on solutions
Holds stakeholders accountable to deadlines and provides feedback ensuring deliverables align with strategy/project goals
Support global market website launches, while identifying operational efficiencies and strategies to optimize existing experiences and markets post launch
Assist in the development of documentation for digital experience SOPs and best practices across functions for the team
Monitor on-site activity and content performance, ensuring optimized outcomes
Provide recommendations based on data insights, and help to solve problems and identify opportunities with our lead gen forms, key checkout flows and brand experiences
Responsible for confirming accuracy of site content, including copy, imagery, promotions and linking strategies
Responsible for daily QA of onsite content and end to end customer experiences, focusing on key site funnels
Qualifications
It will really make us smile if you have:
Bachelor’s Degree
3+ years of relevant work experience, ideally in an ecommerce industry
Be highly organized, detail oriented, and have strong written and verbal communication skills
Be self-motivated, a quick learner, and able to prioritize and multi-task effectively
A passion for digital experiences, a customer-centric mindset, and be a natural problem solver
Strong analytics background; experience with Adobe, Google Analytics, Looker or Heap preferred
Experience managing multiple projects and initiatives, leveraging Jira, Workfront or other similar tools
Experience with user behavior platforms such as Hotjar or Content square preferred
Experience with various CMS platforms, including Shopify and ideally Contentful
Ability to thrive and be agile in a fast-paced, ever-evolving environment
A positive, enthusiastic attitude
A sense of humor and passion for making people smile
Company Profile
SmileDirectClub was founded on a simple belief: everyone deserves a smile they love. The Company is the first digital brand for straightening your smile, created after the realization that recent trends in 3D printing and telehealth could bring about disruptive change to the invisible aligner market by matching licensed professionals, a quality clear-aligner product, and customers together. By leveraging proprietary, cutting-edge technology, SmileDirectClub, LLC-affiliated dentists are providing greater access of care to consumers who couldn't otherwise afford orthodontic treatment to get a better smile.
What is SmileDirectClub? Link here.
What are our customers saying? Link here.
What is a SmileShop? Link here.
What is our culture like? Link here.
How do we celebrate your team members? Link here.
