This position is based in Costa Rica.
Microsoft is empowering every person and every organization on the planet to do more and achieve more. We have set ourselves three bold ambitions: create more personal computing, reinvent productivity and business processes and build the intelligent cloud.
Our culture is centered on embracing a growth mindset, a theme of inspiring excellence and encouraging teams and leaders to bring their best each day. As part of our transformation, one of our key areas of focus is the modernization of our sales motions.
The Digital Sales organization is an organization with a charter to accelerate Microsoft’s growth in its cloud-first, mobile-first businesses along with the traditional businesses. This organization is at the forefront of establishing a new sales model leveraging modern technology and big data and analytics to drive impactful demand response and targeted sales coverage.
The Account Executive allows Microsoft to better serve our clients realize the potential of Microsoft Technologies and be at the forefront of the transition to a mobile-first and cloud-first organization.
This role is dedicated to increasing revenue and improving customer satisfaction through senior account management working in tandem with Microsoft Partners within a territory of accounts.
The Account Executive adds value by developing and maintaining strong customer relationships that include building relationships with executives at the Chief-level (CxO) as well as other Business and Technical Decision Makers within the customers’ organizations. This role is unique in its ability to effectively leverage technology and extensive members of the virtual sales team to build strong relationships with the accounts in its portfolio. It is also unique in its ability to work directly with and through Microsoft Partners to meet customer needs.
**Five traits of the most successful salespeople**
+ Coachable: Can absorb and apply feedback
+ Curious: Interested in learning more about prospects; willing to ask probing questions
+ Intelligent: Able to master a subject
+ Hard-working: Will put in the time and energy
+ Previous success: Has a track record of success, whether in sales or sports, school, another job, etc.
**Responsibilities**
+ Manage the entire sales cycle from finding a client to securing a deal.
+ Create detailed business plans to facilitate the attainment of goals and quotas.
+ Execute on existing customer renewals while driving expansion and cross-sell.
+ Discover new sales opportunities through networking and turn them into long term partnerships.
+ Present products to prospective clients.
+ Provide professional after-sales support to enhance the customers’ dedication.
+ Remain in frequent contact with the clients in your responsibility to understand their needs.
+ Respond to complaints and resolve issues aiming to customer contentment and the preservation of the company’s reputation.
+ Negotiate contracts and keep records of sales and data.
+ Effectively orchestrate members of the virtual sales team to build strong relationships with the accounts in its portfolio and maximize revenue per account and Cloud penetration.
**Qualifications**
Required Qualifications
+ Proven experience as an Account Executive, or in other sales/customer service role with a minimum of 3 years experience
+ Oral & Written English Fluency
+ This role will be based in San Jose, Costa Rica
Preferred Qualifications
+ Knowledge of market research, sales and negotiating principles
+ Working knowledge of market supported
+ Outstanding knowledge of Microsoft Office, knowledge of CRM software (eg. Dynamics, Salesforce) is a plus
+ Excellent communication/presentation skills and ability to build relationships
+ Organizational and time-management skills
+ Business acumen
+ Enthusiastic and passionate
+ Quick ability to learn new concepts and sales methodologies
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
