We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in.
To start a career that is out of the ordinary, please apply...
Job Details
Kantaris the world’s leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies. Kantar’s 30,000 people based in more than 100 countries help the world’s leading organisations succeed and grow. Nobody knows people better than Kantar. We provide insight and inspiration to help our clients, our people and society to create and flourish in an extraordinary world.
OurWorldpanelcolleagues are the global experts in shopper behaviour, offering continuous monitoring, advanced analytics and tailored solutions to inspire successful decisions by leading organisations worldwide. Worldpanel turns purchase behaviour into competitive advantage across a diverse range of markets including tech, fashion, telecoms and FMCG.
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Ejecutivo de Servicio al Cliente
Kantar Worldpanel (CAM)
Requerimientos:
Formación:Licenciatura en Administración de Empresas, Mercadotecnia o Ingeniería o afines.
Experiencia:2 años de experiencia en el área de Marketing, Trade Marketing, Canales de Compra, Business Inteligence o investigación de mercados en un rol de análisis de indicadores e información cuantitativa de mercado.
Experiencia en gestión de clientes, tanto internos como externos (Deseable / No excluyente).
Conocimientos:Conocimientos de Marketing, investigación de mercados, consumo masivo, comportamiento del consumidor, etc. (Deseable)
Habilidades en desarrollo de reportes, análisis e interpretación de datos, desarrollo de estrategias accionables y presentaciones efectivas.
Excel a Nivel intermedio-Avanzado
Power Point Intermedio-Avanzado
Ingles a nivel Intermedio-Avanzado
Competencias:Con iniciativa, buenas relaciones interpersonales, empatía, comunicación efectiva, Capacidad de análisis, Orientación a resultados.
Residencia en Gran Área Metropolitana. Este es un empleo presencias que actualmente se está desarrollándose remotamente.
Horario de trabajo:Lunes a Viernes de 8 a.m. a 5 p.m. Viernes flexible.
Responsabilidades:
· Dar atención al cliente generando valor agregado, resolviendo las situaciones del servicio con el objeto de asegurar su cumplimiento (presentaciones, pedidos, pendientes y reportes) en cuanto a tiempos y calidad.
· Analizar, armar y presentar la información a clientes, garantizando un permanente alineamiento con sus necesidades para explicar los resultados de la estrategia y acciones con sus marcas y de la competencia, con el fin de asegurar la comprensión de los resultados y percepción de valor.
· Controlar la consistencia de las bases y reportes, proponiendo mejoras continuas en su diseño y forma de elaboración.
· Detectar oportunidades que generen negocio incremental en los clientes asignados y participar en el armado de propuestas consistentes con nuestra política comercial y los objetivos previstos.
· Capacitar al cliente y a otros integrantes del área en el uso y aplicación de la información de Panel de Hogares y en la utilización de herramientas de interacción o delivery de datos para promover su mejor entendimiento y uso.
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At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.
We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that’s out of the ordinary and join us.
We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well being is taken into consideration.
We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.
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PRIVACY DISCLOSURE: Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The Kantar Group Limited (“Kantar”). Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager.
#FutureKantarStars
Location
Costa Rica, San JoséCosta Rica
Kantar Rewards Statement
At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.
We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that’s out of the ordinary and join us.
We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well being is taken into consideration.
We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.
Kantar is the world’s leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar’s 30,000 people help the world’s leading organisations succeed and grow.
