End User Support Specialist Ii

**#WeAreTradeStation**

**Who We Are**:
TradeStation is an online brokerage firm seeking to level the playing field for self-directed investors and traders, empowering them to claim their individual financial edge.
At TradeStation, we're continuously pushing the boundaries of what's possible, encouraging out-of-the-box thinking and relentless search for innovation.
**What We Are Looking For**:
**What You'll Be Doing**:

- Support end users with technical questions (Hardware or software)
- Assist in development of streamlined procedures to ensure effective IT Customer Services assistance
- Act as an escalation for the Support Specialist I for technical issues and customer service issues
- Serve as liaison between administrator staff and end users to resolve customer/user problems and concerns
- Explain computing concepts to non-technical staff
- Assist in the deployment and support of telecommunication devices
- Oversee all aspects of facilities including: security, cleaning, painting, building services, minor carpentry repairs, generator maintenance, fire safety compliance
- Assist in the development, expansion and maintenance of mechanical and electrical systems throughout the office space, including maintaining drawings, manuals and parts lists for buildings and their installed equipment
- Responsible for managing the desktop vulnerabilities
- Intermediate level administration of Active Directory (Create or modify security groups, update user information, etc.)
- Assist End Support Specialist III with projects

**The Skills You Bring**:

- In-depth understanding of desktop operating systems and hardware configurations
- General understanding of network concepts and working knowledge of network administration
- Ability to work independently in local and/or remote locations
- Ability to prioritize multiple tasks
- Ability to present computing concepts to technical and non-technical staff and rely on his/her experience and judgment to plan and accomplish goals
- Knowledge of enterprise software services
- Knowledge of commonly used concepts, practices and procedures in more complex help desk support functions
- Intermediate level knowledge of active directory administration

**Minimum Qualifications**:

- Bachelor's Degree in a related area or Associates Degree and equivalent related experience
- 3-5 years' experience in the computer field.
- Microsoft certification is required

**Desired Qualifications**:

- Knowledge of endpoint management software (ex.
Tanium, Jamf or similar)
- Intermediate level knowledge of PowerShell scripting
- Experience managing an office 365 environment

**What We Offer**:

- Collaborative work environment
- Competitive Salaries
- Yearly bonus
- Comprehensive benefits for you and your family starting Day 1
- Unlimited Paid Time Off
- Flexible working environment
- TradeStation Account employee benefits, as well as full access to trading education materials