Endpoint Operations Administrator

Purpose

Emerson Enterprise IT offers a standard, centrally managed Endpoint environment to all Emerson locations.
This associated operational role is key within Emerson IT Infrastructure, supporting, deploying, and expanding the endpoint strategy and security posture, with the following main operational responsibilities in an ITIL-inspired organization
- Management and deployments of the globally installed equipment base.
Includes resolving operational Incidents, fulfilling customer Requests, and performing approved Changes and maintenance on the endpoint assets in a follow the sun model
- Assist provisioning, project and acquisition teams with deploying associated services to new and existing Emerson locations

Specific Responsibilities
- Provide Global Endpoint Services operational support for imaging, configuration of supporting servers and maintain Emerson software baseline up to date on all PC endpoints as defined by the Service Owners
- Provide Enterprise-scope patching for PC Endpoints aligned to Enterprise Security policies
- Execute Emerson-wide or specific scope software deployment projects
- Provide Enterprise-wide operational support for Print service as defined by Service Owners
- Create, deploy and maintain Software packages for usage at Enterprise level using the existing framework
- Create and maintain up-to-date required Endpoints Operations procedures and documentation
- Prepare and submit Root Cause Analysis reports for Severity 1 and 2 Incidents
- Ensure adhesion to SLA's by a strong focus on automation and service improvement, working together with USS (Local IT), Endpoint Design & Transition, Service Provisioning and others as required
- Collaborate and actively feed-back to Endpoint Design and Management in order to develop and improve supported solutions and designs
- Coach USS (local IT), new members of the team, and interns on Endpoints Operations team activities as needed

Education / Qualification Requirements of the Role
- Education _
- Education to degree level or equivalent, but experience may be considered in lieu of formal education
- Minimum 3-5 years' experience in a Desk Side Support (which also includes IT users support) or an Operation function role, preferably in a large Enterprise environment
- ITIL certification or equivalent awareness is beneficial
- Language knowledge: must be fluent in business English (speaking / writing), other languages especially Romanian, Tagalog and Spanish are an advantage
- Qualifications _
- Specific Skills & Experience
- PC Hardware and software knowledge
- Microsoft Windows (Server/ Client) and Office administration skills
- Scripting skills (PowerShell, VBS) knowledge
- Experience with service desk ticketing systems.
- Microsoft Endpoint Configuration manager & Intune knowledge is a plus
- Effective communicator
- Excellent verbal and written communication skills
- Willing to travel for short periods of time
- Strong analytical capabilities and demonstrated problem-solving skills
- Flexible attitude towards working hours