Responsible for development and deployment of business processes and/or capabilities associated with the sale of the company's products and services; this may be at a country, region, or global level.
This may include design of company's sales incentive plans, development of new or enhanced business processes and capabilities in support of company's customers/partners, and integrating information technology solutions according to one or more functions, business groups, or geography requirements.
Responsibilities include leading or participating in process improvement teams involving design, development, testing, support, training, and troubleshooting of the process or capability.
Interacts with company's management, stakeholders, and operational teams to drive process efficiency and effectiveness to achieve metric targets across company's sales force and services delivery organizations.
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**Responsibilities**:
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- Communicates project status, process standards and changes, and issues and workarounds, clearly and succinctly to business and operations support team.
- Owns the research and data analysis for complex projects; may lead low complexity projects.
- Represents the needs of the business or function during moderately complex process improvement projects.
- Collaborates with operational teams and business stakeholders to gather business requirements, supporting the design of new or improved processes of moderate complexity, and understand business/customer impact.
- Utilizes standard project management and quality improvement methodologies in process improvement approaches.
- Drives projects and implements process changes in order to meet ongoing business objectives.
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Education and Experience Required:
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- First-level university degree or equivalent experience; may have advanced university degree.
- Typically 4-6 years of related experience in IT/business operations.
- Typically 3-5 years of project management experience.
- Quality improvement training required.
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Knowledge and Skills:
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- Thorough knowledge of company operational processes, industry trends, and customer/partner requirements.
- Broad understanding of core company businesses and the revenue cycle.
- Strong communication skills (i.e.
written, verbal, presentation).
Mastery in English and local language as well as other languages as required.
- Strong knowledge of process area, experience with process improvement projects and ability to provide suggestions for process improvements.
- Demonstrated project management, problem solving, and analytical skills.
- Basic financial and business acumen.
**Job**:
Sales Operations**Micro Focus is proud to be an Equal Opportunity Employer.
Prospective employees will receive consideration without discrimination because of race, colour, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, genetic information, citizenship or any other legally protected status