Eps Client Support Specialist

Job DescriptionThe role of our Client Support Specialist is to perform support and sales activities for Experian Partner Solutions clients and prospects to develop new business relationships and strengthen the value of existing client relationships.  Customer service experience is required.  Experian is looking for a candidate with the ability to perform a large variety of responsibilities for multiple clients.  This opportunity provides you with the training and resources needed for professional development and a long-term career path in field sales.Main ResponsibilitiesMaintain knowledge of client environments and identify applications for Experian products.Coordinate communication with clients for product/service changes.Hold meetings with clients/prospects using phone and web tools.Identify cross-sell and up-sell opportunities, leading or referring them to sales personnel.Research sales and service opportunities for potential clients.Provide customer intelligence to sales and marketing.Train users on Experian services.Communicate client account needs to team members.Maintain contact with product/service users to enhance relationships.Manage batch programs, assist with DaaS implementation, consult on compliance, handle cross-selling/upselling, submit invoice credits/debits, manage client audits, set up subcodes, train clients, and manage reports.QualificationsBachelor's degree or equivalent experience3+ Years of Customer facing/support experienceKnowledge of consumer credit reporting marketplace and moreComfortable operating within a teamed selling approach with energyExperience learning independently and in a structured environmentWillingness to volunteer for activities as a member of a teamed account selling approachWorking knowledge of Salesforce.com CRM systemAdditional InformationThis is a permanent hybrid role in Costa Rica.
No relocation available.Culture at ExperianOur uniqueness is that we value yours.Experian's culture, people, and environments are main differentiators.
We take our people's agenda very seriously.
We focus on what matters; diversity and inclusion, work/life balance, flexible work, development, engagement, collaboration, wellness, rewards & recognitions, volunteering... the list goes on!Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.Experian Careers - Creating a better tomorrow togetherFind out what its like to work for Experian by clicking here#LI-HybridExperian is proud to be an Equal Opportunity and Affirmative Action employer.
Our goal is to create a successful, inclusive and diverse team where people love their work and love working together.
We believe that diversity, equity and inclusion is necessary to our purpose of creating a better tomorrow.
For us, this is The Power of YOU and it ensures that we live what we believe.