Financial Care Specialist

In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work.
Today, we deliver a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes.
You will report to our supervisor of FinCare located in Cost Rica.
**You Will**:

- Research, respond to and resolve inquiries from our Customers within 48 hours of receiving the inquiry, prioritizing based on the customer impact.
- Answer Customer payment and invoice questions.
- Assist Customers with desired changes to their account.
- Assist Smartsheet Employees with questions, and problems.
- Provide for a great Smartsheet Customer experience.
- Resolve difficult or complicated challenges diplomatically to best assist the Customer and Smartsheet.
- Quality of work to include timeliness, completeness, and accuracy.
- Other tasks as assigned.
**You Have**:

- High School Diploma/GED required.
- Experience with Service Ticket/Case systems.
- Experience with ERP systems.
- Experience with Data Entry.
- 1+ years of Customer Service experience.
- Excellent verbal and telephone skills.
- Type 50+ words per minute with high accuracy.
- Regular and predictable attendance is a function of the job.
**Equal Opportunity Employer**: