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Gbs Service Delivery Us Ar Operations + Supervisor Job

Gbs Service Delivery Us Ar Operations + Supervisor Job
Empresa:

(Confidencial)


Lugar:

Alajuela

Detalles de la oferta

Additional Locations: Diversity : Innovation : Caring : Global Collaboration : Winning Spirit : Caring : High Performance

At Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high:performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we'll help you in advancing your skills and career. Here, you'll be supported in progressing : whatever your ambitions.

About the role

Leads a high performing, customer centric team within Global Business Services (GBS) providing one or more business services to Boston Scientific. Ensures consistency with global processes and maximizes operational efficiency.

Your responsibilities include

* Responsible for managing the day to day operations of cash applications and dispute management functions. As well as, provide matrix support for credit review resources.
*Responsible for supervising all cash applications activities such as but not limited to: cash posting for both electronic and manual processes and remittance posting. Research and coding of disputes and processing credit memos as required. *Lead and drive all resources, including matrixed
*The Supervisor will train staff and provide positive direction, guidance, and leadership over the staff for effective teamwork and motivation.
* Ensures delivery of the AR Operations service with agreed upon SLAs
* Develops and translates strategy into operational goals and objectives. Anticipates needs, identifies necessary resources (people and capital); assesses opportunities against business objectives, manages risk and determines creative means to implement new and innovative technical and process solutions
* Ensures team members consistently follow proper control procedures
* Works with various functional and regional leads to identify process and policy improvement opportunities and champions a culture of continuous improvement. Collaborates with CI Function to prioritize and execute CI projects
* Works in conjunction with the Global Process Stewards to develop and operate any applicable reporting and analytics to measure the efficacy and efficiency of their process
* Manages internal and external requests, issues and resolution and reviews/analyzes new requests
* Participates in governance models. Ensures process specific agreed upon Service Level Agreements (SLAs) are adhered to and engages in root cause analysis of performance issues when they arise. Continually revisits SLAs to ensure proper components are being measured.
* Builds and maintains relationships throughout the organization
* Monitors financial aspects of relevant processes, where applicable

What We are looking for

:

Bachelors degree in Accounting, Finance
:

7+ years of Cash Application, Dispute Management or related experience
:

Proven experience effectively working with direct reports
:

Accounting/Finance experience
:

Strong knowledge of MS Excel, proficient with MS Word and PowerPoint
:

Knowledge of SAP
:

Excellent written, verbal, and presentation skills
:

Minimum of 5+ years supervisory experience required
:

Results:oriented, excellent attention to detail and organization skills
:

Strong interpersonal skills
:

Customer service orientation
:

Strong written and verbal communication skills
:

Comfortable with frequent change and ambiguity in a matrix organization
:

Strong analytical and problem solving skills
:

Ability to deliver against targets and objectives
Requisition ID:476476

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most : united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support


Fuente: Tiptopjob_Xml

Requisitos


Conocimientos:
Gbs Service Delivery Us Ar Operations + Supervisor Job
Empresa:

(Confidencial)


Lugar:

Alajuela

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