Maintain, change, or create Customer-Vendor Master Data related requests in the Master Data Governance system.
- Perform create and update Customer-Vendor Master creations from different ERP managed within the Emerson Organizations.
- Responsible for customer-vendor master data quality and accuracy, Ensure and enforce proper usage of GDS and Internal control policies and procedures.
- Responsible for monitoring work queues for new requests,
- Responsible for completing assigned tasks within SLA targets.
- Responsible of issue resolution follow up with DM Management and business unit partners.
- Accountable for training completion and process adoption.
- Communicate escalation of issues as needed.
- Develop and maintain comprehensive understanding of all Customer-Vendor Master Data and process-related policies and procedures to effectively interface with internal and external clients and to proactively comply with audit requirements.
- Liaise between other groups and the business, by reviewing feedback related incidents and sharing the knowledge and instructions with the Requestor on the adequate level.
**Requirements**:
- Solid oral and written communication and interpersonal skills (English & Spanish); Portuguese will be a Plus.
- 1-2 years of experience and knowledge in Master Data governance, processes, and Master Data set-up or Financial Accounting (P2P, R2R, O2C),is a distinct advantage.
- Maintain Excellent Key Performance Indicators and takes care of internal operation improvements.
- Prior experience in Shared Service or Customer Service Centre in a support function is a plus.
- Strong ability to prioritize and organize work effectively, adhere to tight and established deadlines.
- Demonstrated communication skills with a focus on customer service.
- Detailed oriented
- Collaborative Team player
- Analytical thinking
Systems required:
- Microsoft Office 365 (Word, Power Point, Excel, SharePoint)
- ERP System experience Oracle, SAP, JDE is a distinct advantage.