**Help Desk Administrator**
**San Jose, Costa Rica**
Corporate IT
3 hours ago Post Date
021810 Requisition #
**Would you like to collaborate with teams to deliver world-class customer service?**
**Do you enjoy working with customers to solve complex technical problems?**
**Join our global Solution Center**
Our Solutions Team is built with experts who find creative ways to deliver solutions to our customers through impactful remote support experiences. Our team provides IT support and administration for end-user services in a 24x7 multinational and multi-language environment. We enable the ongoing operations of our company, customers, and team.
**Become a trusted advisor to customers**
As a Helpdesk Administrator, you will provide world-class support to Akamai employees. You will analyze, research, and resolve complex technical issues, with focus on Linux, Mac and Windows operating systems. You will work closely with Senior Administrators and Specialists on problem escalations and resolutions and act as a liaison to internal customers.
As a Help Desk Administrator, you will be responsible for:
+ Providing world-class support to customers through ownership, resolution and appropriate escalation of issues and trouble tickets
+ Acting as a technical resource to provide support via remote channels such as voice, chat and tickets
+ Developing tools and ideas to improve Helpdesk efficiency and productivity
+ Designing and drafting knowledge based articles to share and provide information to help create self-solutions for our customers
+ Taking ownership of your customers and tickets to deliver global support services to our user community
**Do what you love**
+ Have a high school diploma or a technical degree and experience of working in a customer facing environment
+ Have good experience of working as a customer advocate and approaching problems with a logical thought process
+ Be action-orientated and be able to identify areas for innovation and improvement
+ Demonstrate business level, written and spoken communication skills with fluency in spoken English
+ Have the ability to log and record information on our internal systems
+ Have the ability to manage multiple tasks with minimal supervision
+ Demonstrate a logical thought process to problem solving and troubleshooting skills
**Work in a way that works for you**
We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
+ Working remotely from home (up to 3 days a week)
**Working with us**
At Akamai, we’re curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you’ll thrive here.
**Working for you**
At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:
+ Your health
+ Your finances
+ Your family
+ Your time at work
+ Your time pursuing other endeavors
Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.
**About us**
Innovating on a global scale, we deliver our customers a fast, smart and secure intelligent edge platform. Working against a backdrop of digital collaboration, our highly skilled teams drive progressive solutions that have the scope to transform entertainment, business, and life in ways that we have yet to imagine.
About Akamai Technologies
Akamai secures and delivers digital experiences for the world's largest companies. Akamai's intelligent edge platform surrounds everything, from the enterprise to the cloud, so customers and their businesses can be fast, smart, and secure. Top brands globally rely on Akamai to help them realize competitive advantage through agile solutions that extend the power of their multi-cloud architectures. Akamai keeps decisions, apps and experiences closer to users than anyone - and attacks and threats far away. Akamai's portfolio of edge security, web and mobile performance, enterprise access and video delivery solutions is supported by unmatched customer service, analytics and 24/7/365 monitoring. To learn how Akamai is shaping the future of digital transformation, visitwww.akamai.comand follow @AkamaiCareers onTwitter,Facebook,LinkedInandInstagram.
Akamai is a growing, and evolving, company with offices and operations around the world. As such, we strive to foster inclusive and representative workplaces where all employees are wholly welcome, and enabled to share and benefit from each other’s diverse contributions, as one global team. Our commitment to diversity reaches beyond our corporate offices, to our business partners and suppliers who share the same principles, and whose employees we value as integral to the Akamai business family. Learn more atwww.akamai.com/diversity.
Akamai Technologies is an Affirmative Action, Equal Opportunity Employer. If you'd like more information about EEO rights under United States law, please clickhere.
Akamai Technologies is an Affirmative Action, Equal Opportunity employer that values the strength diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, race/ethnicity, protected veteran status, disability, or other protected group status.
