3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.
Job Description:
Main Duties & Responsibilities
- Provides answers, solutions and recommendations for inquires related to HR processes/procedures by utilizing solutions provided by HR SMEs. (Including: phone inquiries, email/web tickets and walk-in inquiries, follow-up/resolution of escalated tickets, etc.).
- Identifies escalation trends and opportunities for process change and/or new solutions.
- Undertakes all actions required by system and updates Data Base continually.
- Investigates and resolves problems and provides solutions which may involve a network of resources.
- Administers/advises IT navigation of supported functions – this may include requesting access, granting access and advising clients through screen navigation.
- Performs “off-phone” tasks supporting HR related functions as directed.
- Assists in identifying areas to improve communications and efficiency of operations and implementing changes. Partners with clients in improving processes by recommending solutions and referrals to policies/procedures, SMEs or contracted vendors
Qualifications & Experience
- Minimum 1 year equivalent work experience preferred
- Fully Trilingual: English, Spanish, Portuguese
- Portuguese will be required for this position
- Bachelor's degree or higher from an accredited university
- Knowledge of HR Policies & Procedures
- Knowledge of HR systems is an advantage: Workday; Success Factors; PeopleSoft; SAP, Salesforce or other HR Systems
- Customer service skills
- Communication skills
- Detail oriented/accurate and thorough
Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Twitter @3M.
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