Req ID: 48786 At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Servicesand for the people who work here.
NTT DATAServices currently seeks a
Incident Leadto join our team in
San Jose,
San José (CR:SJ),
Costa Rica (CR).
:Responsibilities
: As part of L2 support, candidate will need to triage .NET code
:Incident Support and Effective monitoring for the Honeywell application with proper instrumentation with the tools like AppDynamics, nagios
:Incident Management : ability to do analytical investigation to provide resolution through work around for application issues and batch failures as per L2 SLA
:Problem management : raise PRB tickets in Service Now and perform root Cause Investigation independently or jointly with L3 / Dev. team
:Work closely with L3/Dev/Build team on new releases and ensure support preparedness for release and deployments
:Participate in Incident calls and provide technical solution in collaboration with CS SMEs and L3/Dev. team
:Excellent Communication skill : Ability to communicate with users, stake holders and CS SMEs on ongoing, outstanding issues to arrive at a solution.
:Assess business impact and own communication to stake holders and CS higher management
:Sense of ownership and accountability
:Learn in deep by solving real problems and operating DNS, FTP, mail servers, cloud environments, web servers, database servers... in Linux and Windows environments, both ::physical and cloud based.
:Work closely with platform team to reproduce and debug issues.
:Work with Azure platforms.
:Learn to listen and understand the inquiries and problems of the clients.
:Analyze and improve systems performance and scalability, and help to automate the systems management.
:Interact with customers, understanding their needs, and find the best technological solution.
:Respond to incidents, diagnose their root cause and fix the underlying problems, designing improvements to avoid the problems to be repeated.
:Proficient knowledge or experience with systems testing tools.
:Work to continuously improve speed, efficiency and scalability of the build and test systems.
:Prepare test plan documents and write test procedures
:Implement test plans within current guidelines by analyzing project requirement documents.
:Review project documentation for all assigned projects to ensure that the project requirements are clearly defined.
:Design, develop, test, maintain and execute reusable test scripts across different test environments for consistency.
:Ability to execute test cases manually (if needed) based on business requirements.
:Coordinate testing activities across all business groups and clients.
:Work with requirements teams to define test cases and maintain RVTM
:Report defects and escalate issues as needed.
:Demonstrate ownership and accountability through self:directed task management.
:Good oral communication and writing skills
This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries. Please note, 1099 or corp:2:corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.
About NTT DATA Services
NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep indus
