Incident Specialist Or Coordinator

Incident Specialist Or Coordinator




Incident Specialist Or Coordinator

Detalles de la oferta

Job Title: Incident Specialist OR Coordinator
Location: Forum1, Santa Ana, CR
Salary: month (Salary will be paid in colones)
Work hours: Monday to Friday (sometimes on Saturdays as well)
Training: Training will be given for 2 to 3 weeks
Job Description:
Years of experience - 4-6 years minimum
This role requires effective communication skills and imaginative, bold thinking in all situations. The Incident Manager (IM) must be able to coordinate with teams comprised of Customers, Partner and customer resources engaging in the delivery of complex solutions that drive our clients vision. The IM must display executive presence and confidence to assist with managing relationships internally and with the customer.
The IM acts as a trusted business partner to Premier Technical Account Managers (TAM) who support Premier customers. The IM is responsible for assisting the TAM with the overall quality and satisfaction of the customer's services relationship.
The successful IM:
Leverages company assets for the greatest effect of customer success
Assist with managing reactive support health of a business
Ensure reactive issues are escalated and resolved
Engages in building long term customer relationships with business and IT stakeholders
Prepare customer facing communications for status updates and incident reports
Is a customer advocate, ensuring that customers realize the full value of their investment
Manage bridge calls and notify respective support groups
Qualifications and Experience:
Bachelor's Degree or equivalent experience required
Excellent written and oral English language skills
Excellent written and oral additional language skills - one of the following: Spanish / Portuguese
Demonstrated experience in handling corporate customers (5 years)
Aptitude for IT and Technology (3 years)
A comprehensive understanding of technologies
Intermediate understanding of ITIL/Service Management processes
Escalation management experience (2 years)
Corporate customer relationship experience
Intermediate understanding of ITIL/Service Management processes

Ciudad: san jose

Fuente: Jobomas


  • Otros / Otros


Sexo: Indefinido


Ofertas Relacionadas

Operador de maquinaria - tractorista

Labores de maquinaria (Tractor) en rellenos sanitarios con basura. Operación de movimiento de tierra. Funciones relacionadas con rellenos sanitarios. Horario...

Desde Empresas Berthier Ebi De Costa Rica S.A. - San José

Publicado hace 13 días

Gestores de cobro con experiencia.

- Encargado de gestionar el cobro de las cuentas de la cartera en Mora. - Experiencia de al menos 1 año en cobros de call center en moras Altas o judicial...

Desde Juricobros De Costa Rica Sociedad Anonima - San José

Publicado hace 13 días

Ingeniero civil

Funciones enfocadas al manejo de procesos en rellenos sanitarios. Disponibilidad para laborar en los diferentes PTA - Parques de Tecnología Ambiental (Rellenos...

Desde Empresas Berthier Ebi De Costa Rica S.A. - San José

Publicado hace 13 días

Para inicios de operaciones, solicitamos personal

Detalles del empleo Área de puesto: Cualquier Area Tipo de puesto: Cualquier Puesto Ubicación del puesto: San josé, San josé Funciones Somos una empresa...

Desde Marketing Y Multiproductos Cr Mmcr - San José

Publicado hace 12 días