Incident Specialist Or Coordinator

Incident Specialist Or Coordinator
Empresa:

Confidencial



Área:

Otros

Incident Specialist Or Coordinator

Detalles de la oferta

Job Title: Incident Specialist OR Coordinator
Location: Forum1, Santa Ana, CR
Salary: month (Salary will be paid in colones)
Work hours: Monday to Friday (sometimes on Saturdays as well)
Training: Training will be given for 2 to 3 weeks
Job Description:
Years of experience - 4-6 years minimum
This role requires effective communication skills and imaginative, bold thinking in all situations. The Incident Manager (IM) must be able to coordinate with teams comprised of Customers, Partner and customer resources engaging in the delivery of complex solutions that drive our clients vision. The IM must display executive presence and confidence to assist with managing relationships internally and with the customer.
The IM acts as a trusted business partner to Premier Technical Account Managers (TAM) who support Premier customers. The IM is responsible for assisting the TAM with the overall quality and satisfaction of the customer's services relationship.
The successful IM:
Leverages company assets for the greatest effect of customer success
Assist with managing reactive support health of a business
Ensure reactive issues are escalated and resolved
Engages in building long term customer relationships with business and IT stakeholders
Prepare customer facing communications for status updates and incident reports
Is a customer advocate, ensuring that customers realize the full value of their investment
Manage bridge calls and notify respective support groups
Qualifications and Experience:
Bachelor's Degree or equivalent experience required
Excellent written and oral English language skills
Excellent written and oral additional language skills - one of the following: Spanish / Portuguese
Demonstrated experience in handling corporate customers (5 years)
Aptitude for IT and Technology (3 years)
A comprehensive understanding of technologies
Intermediate understanding of ITIL/Service Management processes
Escalation management experience (2 years)
Corporate customer relationship experience
Intermediate understanding of ITIL/Service Management processes

Ciudad: san jose


Fuente: Jobomas


Área:

  • Otros / Otros

Requisitos

Ofertas Relacionadas

Marketing

Detalles del empleo Área de puesto: Mercadeo / Ventas Tipo de puesto: Trade Marketing Ubicación del puesto: San josé, San josé Funciones Empresa nueva...


Desde Katia Lezama - San José

Publicado hace un mes

Oficiales de seguridad privada

Se necesitan oficiales de seguridad privada para la Zona de Cartago , con experiencia en controles de Acceso,con todo al día para tramitar,vecino de Cartago o...


Desde Unión De Negocios El Erizo - Cartago

Publicado hace un mes

Atención al público

Detalles del empleo Área de puesto: Servicios Generales / Varios Tipo de puesto: Otros empleos Ubicación del puesto: San josé, San josé Funciones...


Desde Valeria Gallardo - San José

Publicado hace un mes

Ayudante de perforación

Experiencia en trabajos que requieran esfuerzo físico manual, preferiblemente en sector construcción, no indispensable 2. Disponibilidad para salir de giras en...


Desde Mia - Heredia

Publicado hace un mes