Funciones del Puesto
Technical Knowledge: Apply growing technical knowledge (e.g. Virtualization, Networking, Security) to solve application issues with limited risk/complexity. Under general direction integrate technical knowledge and business understanding to create effective solutions for the company and for customers.
Incident Management: Resolve single- and cross technology/application incidents independently. Document known errors and work-arounds Works with team members, and other company organizations to resolve unusually complex or cross-technology incidents.
Problem Management: Begin to proactively provide solutions to prevent problems from occurring in area of responsibility. Analysis of data and trends to define changes to increase application reliability, reduce maintenance costs, etc.
Change Management/Implementation: Independently review, implement, and verify changes/solutions of moderate complexity and risk to meet customer needs within area(s) of technical responsibility. Understand and escalate scope changes per change control process.
Configuration Management: Ensure Configuration Management Database (CMDB) entries are complete and accurate.
Solution Design: Understands the company solutions set and applies these solutions to meet customer needs within area of responsibility.
Quality: Provide continual improvement recommendations/direction setting and advice within work team.
Project Management: Participate in customer and internal projects, including transformation. Contribute to projects from own responsibility area.
Customer Relationship Management: Balance internal needs against customer requirements and/or internal businesses/end user's needs within defined parameters.
Teamwork: Work as part of a team, which may be virtual and/or multi functional. Seen as a resource to the team and may mentor less experienced team members within their area of technical responsibility.
Mentor less-experienced team members on specific areas within their technical authority.
Capacity and Performance: Analyzes service performance data involving response time, output, and utilization across all customers for standard services to detect trends and to generate forecasts of capacity growth.
Business Continuity Responsible for executing recovery actions.
Requisitos del Puesto
Bachelor's degree in Computer Science or equivalent work experience.
May hold entry-level or intermediate-level certification(s) in work field.
Typically 3-5 years of relevant experience
Habilidades Deseadas
• Understanding of applications technology in direct responsibility.
• ITIL Foundation.
• Agile and DevOps knowledge.
• Virtualization, Containers, Linux, Windows, SQL and Scripting are required.
• Solid automation skills.
• SDN and SD-WAN understanding.
• Firewall Administration.
• General Multisite Network Design.
• General understanding of related technologies.
• Customer Service.
• Good communications skills.
